Technical Account Manager (Payments)

Location: Remote within Europe

Company

hirify.global provides card-issuing and payment technology for banks, fintechs, and digital brands worldwide.

What you will do

• Act as the primary technical point of contact for enterprise clients and manage technical inquiries and escalations.
• Guide clients through solution implementation, optimisation, product usage, and infrastructure improvements.
• Conduct technical assessments and plan for client growth, reliability, scalability, and system efficiency.
• Monitor client environments proactively and participate in resolving P1/P2 incidents and post-incident reviews.
• Represent the client within Support, Product, Engineering, and development teams.
• Maintain technical records and keep clients informed about product updates and developments.

Requirements

• Deep understanding of payments, banking as a service, and payment data management.
• Knowledge of ISO 8583.
• 8–10 years of experience managing enterprise clients across multiple countries and cultures, including multinational corporations and banks.
• Strong analytical, critical-thinking, communication, organisational, and project management skills.
• Ability to build client relationships, engage confidently with C-suite executives, and work independently across cross-functional teams.
• Proficiency in Microsoft Office Suite and ability to remain effective under pressure.

Culture & Benefits

• Work within a diverse, global team operating across markets and time zones.
• Contribute to payment technology used by banks, fintechs, and digital brands.
• Supportive, forward-thinking environment with opportunities for professional growth.
• Inclusive workplace committed to equal opportunity and respect for diverse backgrounds.