Technical Account Manager (AI/Cybersecurity)

Location: France; hybrid work with the option to work from home or join the Paris office

Company

hirify.global is a B2B SaaS scale-up building an AI platform for autonomous security alert investigations and more proactive cybersecurity operations.

What you will do

• Own technical health, escalations, time-to-resolution, and root-cause analysis for strategic and complex enterprise accounts.
• Run recurring health checks, context and automation reviews, and product usage audits to prevent technical risks.
• Develop account-level technical strategies and forward-looking roadmaps that improve adoption.
• Translate recurring technical issues and production data into structured feedback for Product and Engineering.
• Build internal processes, tooling, and documentation that improve team efficiency.
• Partner with Customer Success on renewal-risk and expansion conversations requiring technical credibility.

Requirements

• At least 5 years of experience in customer-facing roles with strategic account ownership.
• Experience with cybersecurity operations and architecture, including SOC, XDR, EDR, and SIEM environments.
• Experience with process automation, AI tools, and data-driven optimisation of customer adoption.
• Strong executive presence and the ability to advise enterprise customers on complex technical matters.
• Ability to translate highly technical cybersecurity concepts into clear business value and deliver advanced technical training to external partners.
• Resilience, pragmatic empathy, strong collaboration skills, and a builder mindset.

Culture & Benefits

• Work on cybersecurity problems with real-world impact.
• Join a small, international, fast-moving team with significant individual ownership.
• Contribute to the development of an AI and cybersecurity product.
• Autonomy and creativity are valued.
• Equity and early ownership opportunities are available.
• Flexible work from home or from the Paris office.

Hiring process

• Intro call.
• Hiring manager interview, case study, and culture-fit discussion.
• Reference check and offer.