Technical Support / Account Manager (Fintech)

Location: Remote

Company

hirify.global provides fintech and payment-related products supported by API integrations and client-facing technical services.

What you will do

• Support clients throughout onboarding, API integration, sandbox testing, and production launch.
• Handle daily client communication in English and Russian through HubSpot and Freshchat.
• Guide clients through the dashboard, answer product questions, and resolve technical issues.
• Convert client requests, complaints, and feature requests into Jira bug reports and feature specifications with reproduction steps and acceptance criteria.
• Investigate transaction, balance, and reporting discrepancies using SQL and prepare data exports for reconciliation.
• Coordinate escalations and priorities with clients, external providers, Product Management, development, and Account/Business Development teams.

Requirements

• 1–2 years of experience in technical account management or fintech support.
• Experience with fintech products such as payment solutions, banking products, or virtual cards.
• English at Intermediate level or higher and required Russian.
• Experience with APIs, including authentication flows, building requests with Postman or curl, and reading technical documentation.
• Experience with Jira and Confluence, including writing clear bug reports and requirements.
• Basic SQL skills for data analysis and reconciliation.

Culture & Benefits

• Remote work.
• Compensation for English classes.
• Flexible start of the working day.