Senior Director, Global Aftersales (Consumer Electronics)

TL;DR

Senior Director, Global Aftersales (Consumer Electronics): Managing the global end-to-end aftersales value chain, including repair, replacement, and recommerce, with an accent on reverse logistics, P&L ownership, and regulatory compliance. Focus on optimizing the post-purchase experience, managing third-party repair networks, and integrating Right to Repair legislation into product development.

Location: Based in London, United Kingdom (circa 30% travel)

Company

hirify.global is a global product design and technology company that brings disruptive innovation to the lifestyle solutions market through its trusted brands, Shark and Ninja.

What you will do

• Define and execute the global aftersales strategy across planning, operations, and partnerships.
• Lead international reverse logistics and returns execution, optimizing refurbishment and recommerce to maximize value.
• Collaborate with Consumer Experience teams to improve the repair and warranty journey via digital triage and self-service.
• Manage third-party repair center relationships, including partner selection, SLAs, and quality standards.
• Act as the global SME on Right to Repair and warranty legislation to ensure compliance in product and supply chain decisions.
• Own the aftersales P&L and track key KPIs including NPS and repair turnaround times.

Requirements

• 10+ years of senior leadership experience in aftersales or service operations within consumer electronics or home appliances.
• Deep expertise in international Right to Repair legislation and the French Repairability Index.
• Proven track record of managing large-scale international reverse logistics and third-party repair networks.
• Strong commercial acumen with experience in managing cost-to-serve and building parts sales channels.

Nice to have

• Experience with AI-driven consumer service, digital triage, or self-service repair tools.
• Proficiency in French, German, or Spanish.

Culture & Benefits

• Competitive health insurance and retirement plans.
• Employee stock purchase options and wellness programs.
• Generous paid time off and hirify.global product discounts.
• High-impact learning programs focused on professional growth and career acceleration.
• Inclusive, AI-native culture that encourages bold experimentation and boundary-pushing.