Account Manager (Ecommerce)

TL;DR

Account Manager (Ecommerce): Managing and optimizing the performance of top-tier sellers to drive growth and profitability with an accent on onboarding, performance enhancement, and cross-selling. Focus on converting trial users to paid packages and maximizing the sales potential of elite sellers.

Location: Hybrid (Warsaw, Poland) — 3 days from the office, 2 days from home

Company

hirify.global provides e-commerce solutions to help sellers grow and optimize their performance through specialized tools and support.

What you will do

• Guide and support high-performing sellers during onboarding and throughout their customer journey.
• Optimize the performance of top-tier sellers to help them unlock their full sales potential.
• Convert customers from free trial periods to paid packages by demonstrating value.
• Identify cross-selling opportunities for additional products to increase customer profitability.
• Track interactions and report actions using CRM tools such as Salesforce.
• Represent the company at events and contribute to the rollout of new features and programs.

Requirements

• Full proficiency in German and English
• Must be based in Warsaw, Poland
• Strong skills in communication and client engagement.
• Ability to negotiate or a strong desire to develop negotiation skills.

Nice to have

• Previous experience in Sales.
• Experience within the e-commerce industry.

Culture & Benefits

• Private medical health insurance for you and your loved ones.
• Multisport cards for employees and their families.
• Flexible working hours with start times between 8:00 AM and 10:00 AM.
• Hybrid work model (2 days from home, 3 days from the office).
• Casual dress code.
• Company events and an Anniversary program offering extra paid days off.