Account Manager (Cybersecurity)

TL;DR

Account Manager (Cybersecurity): Managing the expansion and retention of APAC customers by developing strong relationships and aligning security solutions with business objectives. Focus on driving net revenue expansion, managing the full sales cycle for upsells and renewals, and partnering with CSMs to ensure customer health.

Location: Hybrid in Sydney, Australia (three days a week in office)

Company

hirify.global is a leading Trust Management Platform that helps businesses automate security monitoring and prove compliance with standards like SOC 2, HIPAA, and ISO 27001.

What you will do

• Develop and maintain strategic relationships with assigned accounts as a trusted advisor and partner.
• Drive net revenue expansion through mid-cycle upsells and renewals.
• Manage the entire sales cycle from initial meeting to close, including negotiation and resource coordination.
• Collaborate with CSMs and internal departments (Marketing, Support) to ensure account health and strategic alignment.
• Forecast monthly expansion and churn while maintaining meticulous SFDC pipeline hygiene.
• Consult with customers to architect solutions that mature their security and compliance programs.

Requirements

• 5+ years of experience in Account Management, full-cycle sales, or related roles.
• Must be based in Sydney, Australia to satisfy the hybrid office requirement.
• Proven ability to prospect and drive expansion pipeline from an existing customer base.
• Exceptional written, verbal, and visual communication skills.
• Openness to using AI tools to amplify efficiency and impact.

Nice to have

• Previous experience in security and compliance.

Culture & Benefits

• Industry-competitive salary and equity.
• Healthcare, health & wellness, and remote workspace stipends.
• 16 weeks paid Parental Leave for all new parents.
• 20 days of Annual Leave and 9 company-paid holidays.
• Commuter benefits for team members attending the office.