Customer Success Manager (Education)

TL;DR

Customer Success Manager (Education): Managing strategic partnerships with early childhood education and care providers to drive operational efficiency and product adoption with an accent on account planning, churn mitigation, and commercial negotiations. Focus on delivering quarterly business reviews, managing end-to-end contract renewals, and championing customer feedback to internal product teams.

Location: Remote within Australia (preference for Melbourne); Full Australian working rights required (no visa sponsorship)

Company

hirify.global provides modern vertical software, embedded payments, and AI-powered capabilities for membership-based and service-based industries.

What you will do

• Maintain active account plans for enterprise customers, including stakeholder lists and engagement strategies.
• Deliver review cadences, including quarterly business reviews (QBRs) and customer health scoring.
• Proactively identify and manage churn risks across a portfolio of strategic accounts.
• Handle end-to-end contract renewals, commercial negotiations, and revenue growth opportunities.
• Collaborate with Account Executives to hit cross-sell, upsell, and migration targets.
• Champion customer requirements across Product, Engineering, and Support functions.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role.
• Proven track record of managing complex enterprise relationships and executive-level stakeholders.
• Strong commercial acumen in leading contract renewals and negotiating outcomes.
• Proficiency with CRM platforms, specifically Salesforce.
• Must have full Australian working rights.

Nice to have

• Experience within the Early Childhood Education and Care (ECEC) sector.
• Knowledge of EdTech, SaaS, or childcare management software.
• Experience supporting software migrations or digital transformation programs.

Culture & Benefits

• Flexible working arrangements and remote options within Australia.
• Paid Parental Leave programs.
• GiveBackDays: 3 additional days off annually for community volunteering.
• Access to free mental health support.
• Dedication to Diversity & Inclusion with a Global Mentorship Program.