Customer Success Manager, Strategic (SaaS)

TL;DR

Customer Success Manager, Strategic (SaaS): Managing retention and growth for key Enterprise accounts with an accent on renewal rates and product expansion. Focus on building executive-level relationships, driving platform adoption, and managing the full-cycle renewal process.

Location: Hybrid in Colorado Springs, CO, or Remote for candidates based in FL, GA, or TN only

Compensation: $120k OTE ($100k base + $20k variable)

Company

hirify.global provides a suite of mobile apps, management software, and giving technology to help organizations and communities stay connected.

What you will do

• Drive revenue retention and manage the full-cycle renewal process from prospect to close.
• Increase product adoption and engagement among givers within customer organizations.
• Identify and execute upsell opportunities for additional products and features.
• Build and maintain strategic relationships with senior staff and C-level executives.
• Conduct on-site business review presentations and provide product training and assistance.
• Collaborate with internal teams to ensure customers realize maximum value from the platform.

Requirements

• At least 5 years of experience in inside sales, account management, or renewal team management.
• Bachelor’s Degree or equivalent professional experience.
• Working knowledge of Salesforce.com or a similar CRM system.
• Must be based in Colorado (for hybrid) or Florida, Georgia, or Tennessee (for remote).
• Proven track record of achieving quotas and managing large strategic accounts.
• Strong written and verbal communication skills for presenting to large groups.

Nice to have

• Experience working with Not-for-Profit, Education, or Faith verticals.
• Previous background in the software industry.

Culture & Benefits

• 100% employer-paid premiums for Medical, Dental, and Vision for employees.
• 401K matching program.
• Generous time off including 15 days PTO to start and 12 paid company holidays.
• Paid parental and adoption leave.
• 2 paid Volunteer Time Off days per year.