Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Managing a portfolio of complex Enterprise customers to ensure value realization and contract renewal with an accent on IT Asset Management (ITAM) and FinOps. Focus on mitigating churn, identifying expansion opportunities, and bridging the gap between technical solutions and C-level business objectives.

Location: Remote (United Kingdom)

Company

hirify.global is a pioneer in Hybrid ITAM and FinOps, providing data-oriented SaaS solutions for technology value optimization.

What you will do

• Manage complex Enterprise accounts to ensure quantifiable value realization and contract renewal
• Identify churn risks and develop mitigation strategies
• Identify upsell and cross-sell expansion opportunities for Sales
• Maximize product adoption and manage technical and business escalations
• Establish relationships with key stakeholders and drive value conversations
• Lead cross-functional projects for continuous company improvement

Requirements

• Background in software asset management, customer success, or consulting
• Domain expertise in ITAM, software license optimization, or cloud platforms
• Proven ability to maintain and grow strong customer relationships
• Strong executive communication and negotiation skills
• Experience with Salesforce and Gainsight
• Must be based in the United Kingdom

Culture & Benefits

• Equal opportunity employer committed to diversity and inclusion
• Supportive environment driven by a DEI council
• Inclusive workforce focusing on equity and accessibility