Customer Success Manager (HR Tech)

TL;DR

Customer Success Manager (HR Tech): Managing customer retention, product adoption, and portfolio growth for a book of business up to $2M with an accent on strategic account leadership and C-suite engagement. Focus on driving measurable business impact, optimizing candidate experiences, and identifying expansion opportunities.

Location: Fully Remote (US), excluding AK, HI, IA, ME, MS, NM, and WV

Company

hirify.global is an end-to-end hiring platform that transforms how organizations discover and hire talent using video interviewing, assessments, and conversational AI.

What you will do

• Take end-to-end ownership of customer retention and product adoption for 12–15 key accounts valued up to $2M.
• Partner with Bronze, Silver, and Gold accounts to craft long-term adoption strategies that yield measurable business impact.
• Facilitate high-impact executive meetings with C-suite stakeholders to define and track key business metrics.
• Collaborate with the Strategic Sales team to identify growth, upsell, and expansion opportunities.
• Act as the internal voice of the customer to influence product design and the development roadmap.

Requirements

• 2+ years of experience in Customer Success, Account Management, SaaS consulting, or project/change management.
• Strong foundation in Human Resources and Talent Acquisition processes.
• Proven track record of presenting to and influencing C-suite executives.
• Proficiency with Salesforce and Microsoft Office Suite.
• Must be based in the US (excluding AK, HI, IA, ME, MS, NM, or WV).
• Ability to travel occasionally (up to 30%) for customer meetings and trade shows.

Culture & Benefits

• Flexible Paid Time Off.
• Comprehensive medical, dental, and vision insurance.
• 12 weeks of maternity and adoption leave.
• 401K match program.
• Remote-first work environment with a Bring Your Own Device (BYOD) policy.