Senior Customer Success Manager (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Senior Customer Success Manager (SaaS): Managing mid-market and enterprise customer relationships to drive retention and growth with an accent on C-level stakeholder management and strategic account planning. Focus on quantifying impact via ROI models and translating complex business needs into technical solutions.
Location: Must be based in Germany (Hybrid in Berlin or 100% remote within Germany)
Company
builds uncomplicated service software that delivers exceptional employee and customer experiences through AI-powered CX and IT solutions.
What you will do
- Act as the primary point of contact and strategic advisor for mid-market and enterprise customers to ensure retention and platform adoption.
- Develop comprehensive account plans and roadmaps for expansion in collaboration with Strategic Account Managers.
- Build and influence relationships with C-level stakeholders by advocating the Customers for Life philosophy and using ROI models.
- Provide coaching and education to improve product adoption and quantify impact via value assessment frameworks.
- Identify and manage customer risks proactively while turning successful clients into brand advocates.
- Collaborate with Engineering, Product, and Sales teams to act as the Voice of the Customer and drive feature improvements.
Requirements
- Native-level fluency in German and fluency in English are a must.
- 7+ years of experience in B2B Customer Success working with Mid-Market and Enterprise customers.
- Proven experience consulting on technology suites and translating business needs into technical solutions.
- Experience managing a book of business in technology with a track record of significant growth in new opportunities.
- Ability to lead executive business reviews and present to C-level/SVP executives (specifically CIOs and CTOs).
- Must be located in Germany.
Nice to have
- Background as a Solution Engineer, Solution Architect, or similar consultative role.
- Experience across verticals such as retail, financial services, travel, or the public sector.
Culture & Benefits
- Flexible work arrangement: Choice between 100% remote within Germany or a hybrid model in Berlin.
- Inclusive company culture that welcomes colleagues of all backgrounds, genders, and ethnicities.
- Commitment to equal opportunity and a diverse work environment.
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