Customer Success Manager (Enterprise Software)

TL;DR

Customer Success Manager (Enterprise Software): Managing the customer lifecycle for enterprise accounts in the Nordics with an accent on retention, adoption, and expansion. Focus on co-creating outcome-based success plans, driving measurable value from hirify.global’s portfolio, and building executive-level relationships.

Location: Must be based in Sweden; role requires regular on-site presence with strategic customers.

Company

Global leader in enterprise open source software specializing in Linux, Kubernetes, Edge, and AI infrastructure solutions.

What you will do

• Develop and execute outcome-based Customer Success Plans aligned with customer business objectives.
• Guide customers from deployment to value realization across the hirify.global portfolio (Linux, Cloud Native, Edge, and AI).
• Accountable for renewal health, gross retention (GRR), and net retention (NRR) across a portfolio of enterprise accounts.
• Foster trusted management-level connections between customers and hirify.global leadership.
• Orchestrate internal Support, Consulting, and Engineering teams to meet customer priorities.
• Translate customer health and adoption insights into feedback for product and go-to-market teams.

Requirements

• Must be based in Sweden with the legal right to work in the country.
• Fluent in English and Swedish (both are strictly required).
• Proven experience in a Customer Success or post-sales strategic role within the Nordics enterprise market.
• Eligibility to obtain and maintain security clearance for public sector customer engagements.
• Experience engaging senior IT and business leaders.
• Track record of driving retention and account growth through customer outcomes.

Nice to have

• Finnish language proficiency.
• Experience within the telecom or network provider industry.
• Knowledge of IT infrastructure, open source markets, Kubernetes, Linux, and cloud-native ecosystems.

Culture & Benefits

• Entrepreneurial and dynamic work environment that rewards agility and bold thinking.
• Inclusive global community promoting diversity of thought and a "open source first" ethos.
• Culture based on the core values of Choice, Community, Trust, and Innovation.
• Freedom to be yourself in a diverse and welcoming workplace.