SMB Onboarding Manager (SaaS)

TL;DR

SMB Onboarding Manager (SaaS): Leading SMB customers through the initial product implementation and activation phase with an accent on driving adoption and time-to-value. Focus on delivering tailored training, establishing strong usage habits, and proactively mitigating churn for small business clients.

Location: Remote (Must be based in Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, or Georgia)

Salary: $70,000–$90,000

Company

hirify.global is a leading platform for managing deskless teams, providing tools for hiring, scheduling, and coordination for over 80,000 businesses worldwide.

What you will do

• Manage the end-to-end onboarding process for SMB customers, from the kick-off call to full activation.
• Deliver tailored training sessions to help clients configure and implement the solution based on their business needs.
• Guide customers toward quick wins to showcase platform value and increase adoption.
• Ensure customers establish strong usage habits to drive long-term retention and satisfaction.
• Identify at-risk clients early and create proactive strategies to mitigate churn.

Requirements

• 2+ years of experience in SaaS onboarding, implementation, or customer-facing roles.
• Experience working with SMB clients (strong advantage).
• Strong presentation and training skills.
• Tech-savvy ability to quickly learn and explain software solutions.
• High level of organization and ability to manage multiple onboarding projects simultaneously.
• Must be currently working in one of these US states: TX, NY, SC, NC, CO, FL, UT, GA.

Culture & Benefits

• Strong focus on professional growth with investments in nurturing and training team members.
• Mission-driven environment dedicated to empowering the deskless workforce.
• Encouraging, caring, and supportive company culture.
• Regular social events, including weekly happy hours and holiday parties.