Customer Success Manager, Mid Market (SaaS)

Location: Remote; listed location is New York, United States. Hiring is possible in any country where hirify.global has a legal entity.

Base salary: $98,734–$155,304 annually, depending on geographic pay zone.

Company

hirify.global develops collaboration software that helps teams organize work and achieve shared outcomes.

What you will do

• Build trusted advisor relationships with C-suite stakeholders, executives, administrators, and global customer teams.
• Develop Customer Success Plans with aligned business goals, success metrics, executive business reviews, and strategic planning sessions.
• Manage post-sales customer activity, driving product adoption, solution expansion, and long-term customer growth.
• Apply product expertise across hirify.global solutions, including relevant Jira and Confluence use cases and configuration trade-offs.
• Identify and mitigate churn risks through early intervention, escalation, and collaboration with account teams.
• Provide customer feedback internally to improve products and enterprise customer experiences.

Requirements

• 3–7 years of experience in Customer Success or account management.
• Experience managing Mid Market customers with complex SaaS product portfolios.
• Experience establishing trusted advisor relationships and guiding customers toward measurable outcomes.
• Experience using Success Plans to align business goals and define success metrics.
• Understanding of Jira and Confluence end-user use cases, ways of working, and configuration trade-offs.
• Experience with Gainsight or a similar CRM tool, Salesforce, and BI tools such as Tableau.

Culture & Benefits

• Remote, office-based, and hybrid work options are supported.
• Health and wellbeing resources are available.
• Paid volunteer days and additional benefits support employees, families, and local communities.
• Compensation may also include benefits, bonuses, commissions, and equity.