Customer Success Partner, Industrial Vertical (US Remote)

Location: 100% remote, but candidates must be authorized to work in and be working from the United States. Eastern or Central time zone location is preferred. Occasional business travel may be required.

Salary: $75,000–$90,000 annual base salary before bonus.

Company

hirify.global provides mission-critical background screening and occupational health solutions to Fortune 100 and Global 500 organizations.

What you will do

• Manage a small portfolio of strategic enterprise accounts within the Industrial Vertical.
• Develop account plans, track revenue trends and opportunities, analyze competitive threats, and achieve revenue objectives.
• Identify cross-sell opportunities for hirify.global products and solutions and coordinate cross-functional resources.
• Prepare and deliver quarterly and annual client business reviews while monitoring customer programs and service levels.
• Manage customer action plans, contractual documentation, renewals, RFP responses, proposals, and reporting programs.
• Analyze root causes, resolve business issues, improve customer satisfaction, and maintain relationships with stakeholders at all levels.

Requirements

• Authorization to work in and current residence in the United States.
• Bachelor’s degree or equivalent work experience.
• At least 3 years of experience in sales account management involving complex solutions and strategic national or global accounts.
• Experience building relationships with C-level stakeholders.
• Proficiency with Microsoft Word, PowerPoint, and Excel.
• Strong communication, organization, analytical, multitasking, time-management, and problem-solving skills.

Nice to have

• At least 2 years of virtual work experience.
• Professional account management and sales experience.
• Availability to work a 40–50 hour week and additional hours when customer needs require.
• Location in the Eastern or Central time zones.

Culture & Benefits

• Remote work with occasional business travel.
• Medical, vision, dental, and supplementary benefit plans.
• 401(k) with employer match and an Employee Stock Purchase Plan.
• Flexible paid time off and nine paid company holidays.
• Access to technology, professional growth opportunities, and leadership support.