Customer Success Manager (SaaS)

Location: Hybrid in Redwood City, California, United States; Bay Area candidates preferred. The role includes approximately 50% travel.

Salary: $100,000–$140,000 annual base salary

Company

hirify.global provides a SaaS Strategy Execution platform, expert services, and professional certification programs that help organizations align teams and improve business results.

What you will do

• Consult enterprise customers on strategy execution, objectives, key results, and business outcomes.
• Build trusted advisor relationships with C-level executives, senior leaders, and program teams.
• Create and execute customer success plans, program plans, communication plans, and contact maps.
• Train and enable customers to increase platform adoption, consumption, and self-sufficiency.
• Lead cross-functional customer programs and develop repeatable best practices for scale.
• Measure account health, optimize customer programs, and develop customer champions and communities.

Requirements

• 5–8 years of overall work experience, including 3 years in Customer Success, Program Management, Consulting, or Professional Services.
• Experience working in or for a high-growth SaaS technology company.
• Strong management, communication, leadership, and change management skills.
• Experience working in fast-paced, client-facing environments with tight timelines and shifting priorities.
• Comfort working with AI tools and an AI-forward mindset.
• Strong organization, ownership, and outcome-driven execution skills.

Nice to have

• Experience with strategy execution and strategic portfolio management.
• OKR coaching or strategy execution expertise.

Culture & Benefits

• Collaborative, learning-focused customer success team.
• Discretionary time off and sick days.
• Paid holidays.
• Health insurance.
• 401(k) with employer matching.
• Quarterly all-hands meetings and an inclusive workplace culture.