Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Consulting C-level executives and program teams on strategy execution and platform adoption with an accent on change management, program structure, and driving measurable business outcomes. Focus on building trusted advisor relationships, scaling platform usage, and operationalizing strategic objectives for large-scale enterprise clients.

Location: Must be based in or able to commute to the Bay Area, CA

Salary: $100,000–$140,000

Company

hirify.global is a pioneer in the Strategy Execution solution category, helping large enterprises align efforts and achieve results through a platform, expert services, and certification programs.

What you will do

• Consult with C-level executives and GM-level buyers to operationalize company strategy.
• Construct and execute self-sustaining programs that drive platform adoption and value realization.
• Form deep, trusted relationships with senior stakeholders and program teams.
• Train and enable customers to apply the platform effectively within their specific business context.
• Measure, plan, and optimize program performance to ensure customers achieve their strategic results.
• Manage a portfolio of 10-15 client teams, driving account health and platform consumption.

Requirements

• 5-8 years of overall work experience with at least 3 years in Customer Success, Program Management, Consulting, or Professional Services.
• Experience working in or for a high-growth SaaS technology company.
• Must be based in the Bay Area, CA (Hybrid role).
• Proficiency with AI tools and an AI-forward mindset.
• Proven track record in change management and driving successful application adoption.
• Ability to thrive in a fast-paced, client-facing environment with tight timelines.

Nice to have

• Experience with strategy execution and strategic portfolio management.

Culture & Benefits

• Health insurance and 401K with employer matching.
• Discretionary time off and paid holidays.
• Collaborative, no-ego team environment focused on continuous learning.
• Quarterly All-Hands meetings.
• Opportunity to influence how global companies run their businesses.