Client Success Manager (B2B SaaS)

Location: Remote, US-based full-time role

Salary: $65,000–$80,000 per year, plus annual bonus

Company

hirify.global+CORE Higher Education Group provides software for student and alumni engagement, career readiness, mentorship, competency tracking, experiential education, and student placement monitoring.

What you will do

• Manage client account health, retention, satisfaction, advocacy, and platform adoption.
• Configure platforms and train users during the transition from implementation to launch.
• Lead client meetings, health reviews, strategic meetings, and business reviews.
• Respond to client inquiries, meet service expectations, and proactively identify churn risks.
• Develop and execute client success plans while capturing feedback for product enhancements.
• Maintain account records in Salesforce and Vitally and represent the product at conferences, campus visits, and webinars.

Requirements

• Must be based in the United States.
• At least 2 years of experience in customer success or customer service within B2B SaaS.
• Bachelor’s degree.
• Strong communication, problem-solving, empathy, adaptability, and attention to detail.
• Ability to learn new platforms quickly and provide technical guidance to clients.
• Project management and CRM experience.

Nice to have

• Familiarity with CORE ELMS or CORE CompMS.
• Experience in healthcare, technology, or higher education.

Culture & Benefits

• Flexible PTO and hybrid or remote work options.
• Medical, dental, and vision coverage.
• 401(k) with company match and financial planning support.
• Company-paid life and disability insurance.
• Collaborative, purpose-driven work focused on student and career success.