Client Success Manager (Higher Education)

TL;DR

Client Success Manager (SaaS/Higher Education): Own client account health, drive retention and growth for higher education partners using CORE product suite with an accent on implementation, training, and proactive engagement. Focus on configuring platforms, leading health reviews, capturing feedback for product enhancements, and mitigating churn risks.

Location: Remote

Salary: $65,000 - $80,000 a year

Company

Trusted leader in student and alumni lifecycle engagement, experiential education, and career readiness for colleges and universities, leveraging AI-powered tools for mentorship, competency tracking, and clinical placements.

What you will do

• Own client account health, driving retention, CSAT, NPS, and advocacy
• Bridge implementation to launch by configuring platforms and training users
• Lead regular client meetings, health reviews, and strategic business reviews
• Respond to inquiries exceeding SLAs and proactively identify churn risks with success plans
• Capture insights for product enhancements and represent brand at conferences and webinars
• Maintain records in Salesforce and Vitally while deepening product knowledge

Requirements

• 2+ years in customer success or service in B2B SaaS
• Tech-savvy, quick to master new platforms
• Clear communicator, problem-solver, professional, empathetic, detail-oriented
• Adaptable, energized by change
• Bachelor’s degree required

Nice to have

• Familiarity with CORE ELMS or CORE CompMS
• Experience in healthcare, tech, or higher ed
• Project management skills and CRM experience

Culture & Benefits

• Competitive salary + annual bonus
• Flexible PTO and hybrid/remote work options
• Full medical, dental, vision coverage
• 401K with generous company match + financial planning
• Company-paid life and disability insurance
• Collaborative, purpose-driven culture