Technical Account Manager (Cybersecurity)

TL;DR

Technical Account Manager (Cybersecurity): Providing proactive technical leadership and support for strategic enterprise customers with an accent on email security, cloud services, Linux, networking, and incident response. Focus on resolving complex customer issues, coordinating cross-functional crisis response, and designing solutions across multiple services and technologies.

Location: Based in Sydney or Melbourne, Australia; customer meetings may take place remotely and on-site.

Company

hirify.global is a global cybersecurity company protecting people, data, and AI-enabled workflows across email, cloud, and collaboration tools.

What you will do

• Provide ongoing technical leadership, support, and advocacy for strategic enterprise customers.
• Manage support interactions, customer escalations, incident response, and crisis resolution with account, support, operations, and engineering teams.
• Meet with customers to review system performance, support activity, major issues, releases, and technical roadmaps.
• Create executive presentations covering system performance, risks, ROI, and recommended actions.
• Develop customer-specific strategies, identify technical risks, and oversee complex production changes across multiple services.
• Lead process-improvement initiatives and design solutions that improve customer satisfaction and operational outcomes.

Requirements

• 4+ years of experience in technical account management, professional services, sales engineering, senior support engineering, IT operations management, or a senior engineering role.
• Strong knowledge of email and networking technologies, Linux, SMTP, and MySQL.
• Working knowledge of Windows, Active Directory, and Microsoft Exchange.
• Strong customer service, written and verbal communication, and stakeholder-management skills.
• Experience leading technical staff through crisis situations and managing multiple concurrent projects.
• Ability to work independently, use sound judgment, and adapt to changing technical requirements.

Nice to have

• Experience with Data Loss Prevention solutions, information protection technologies, or email security platforms.

Culture & Benefits

• Competitive compensation and comprehensive benefits.
• Flexible work environment with remote and on-site customer interactions.
• Annual wellness and community outreach days.
• Recognition for contributions and career development support.
• Global collaboration and networking opportunities.