Strategic Technical Support

TL;DR

Strategic Technical Support (AI Agent Security): Supporting enterprise AI security customers by investigating complex issues across integrations, data pipelines, detection systems, and observability tooling with an accent on technical ownership, executive communication, and customer trust. Focus on diagnosing root causes, identifying systemic risks, improving support operations, and partnering with Engineering to strengthen retention, expansion, and product direction.

Location: Remote within the United States; candidates must be based in the US and able to work CST or PST hours.

Company

hirify.global provides an AI Agent Security platform for enterprise visibility, governance, detection, prevention, and response across the full lifecycle of AI agents.

What you will do

• Serve as the dedicated technical partner for a portfolio of strategic enterprise customers.
• Own complex investigations across integrations, data pipelines, detection systems, and observability tooling from initial signal through resolution.
• Provide executive-ready updates during high-visibility incidents while maintaining SLAs and coordinating with Engineering.
• Build trusted relationships with senior security and engineering stakeholders.
• Identify recurring patterns, systemic risks, and optimization opportunities across customer accounts.
• Improve support processes, documentation, enablement materials, and enterprise on-call coverage.

Requirements

• Must reside in the United States and be willing to work CST or PST hours.
• At least 3 years of experience in technical support with technical account management responsibilities or similar security-focused roles.
• Deep understanding of AppSec principles and secure development lifecycle integration.
• Experience with observability tooling; Coralogix experience is preferred.
• Executive-level communication skills with technical and business stakeholders.
• Strong organization, attention to detail, ownership, and comfort working in fast-moving environments.

Nice to have

• Experience in high-growth or venture-backed SaaS environments.
• Exposure to AI, security, or other emerging technologies.

Culture & Benefits

• Remote work within the United States.
• Transparent, ownership-driven, and collaborative working environment.
• Opportunity to work with strategic enterprise security customers and influence product direction.
• Inclusive workplace committed to equal opportunity and diverse perspectives.

Hiring process

• Recruiter screen, hiring manager interview, People Team interview, technical interview, peer interview, and leadership interview.
• Interviews focus on qualifications, real-world problem-solving, technical competencies, collaboration, and values alignment.