Technical Support Engineer III (Cybersecurity)

TL;DR

Technical Support Engineer III (Cybersecurity): Providing enterprise-level technical support for a cloud-native security platform with an accent on troubleshooting network protocols and system integrations. Focus on resolving complex security issues, mentoring junior engineers, and optimizing product supportability.

Location: Must be based in Egypt (Home Office)

Company

hirify.global simplifies security for global businesses and governments using a cloud-native Zero Trust platform to prevent the theft of sensitive data.

What you will do

• Respond to enterprise customer cases within SLAs to resolve technical issues related to hirify.global and third-party products.
• Analyze logs and use packet capture tools like Wireshark and tcpdump to diagnose network latency and intermittent problems.
• Act as a subject matter expert (SME) for specific product components and integrations.
• Create and deliver formal mentoring programs for other Technical Support Engineers.
• Provide technical reviews of user documentation, product requirements, and functional specifications.
• Document all customer interactions and resolutions within the tracking database.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
• 6+ years of experience supporting business-to-business (B2B) customers.
• Strong knowledge of Networking (Layer 2/3, TCP/IP, DNS), HTTP, SSL/TLS, and SMTP protocols.
• Proficiency in Red Hat Linux and Windows administration (permissions, services, event viewer).
• Experience with Active Directory and MSSQL fundamentals.
• Right to work in Egypt.

Nice to have

• Endpoint application stack diagnostics and analysis for Windows, Mac, and Linux.
• Experience with Windows and Linux memory dump capture and analysis.

Culture & Benefits

• Remote work arrangement via Home Office.
• Inclusive and diverse workplace environment.
• Opportunity to work with a global leader in cybersecurity with over 20 years of experience.
• Culture centered on being Trustworthy, Collaborative, Accountable, Respectful, Innovative, and Relentless.