Technical Account Manager (Cybersecurity)

TL;DR

Technical Account Manager (Cybersecurity): Building long-term trusted relationships with key enterprise customers by acting as their primary technical advisor and optimizing their experience with network security solutions. Focus on proactive guidance, advanced troubleshooting of complex security environments, and driving technical resolutions to ensure customer success.

Location: Office based 4 days a week in Sophia Antipolis (France), Paris (France), or Frankfurt (Germany).

Company

hirify.global is a leading global provider of comprehensive network security solutions.

What you will do

• Develop a deep understanding of customer business and technical needs to provide tailored guidance.
• Act as a trusted advisor by proactively recommending best practices for security infrastructure.
• Perform advanced troubleshooting on hirify.global products and reproduce customer environments in the lab.
• Manage customer incidents and communications to ensure timely resolution.
• Produce service reports summarizing performance and activity for key stakeholders.
• Collaborate with the R&D department to report and follow up on software or hardware issues.

Requirements

• Minimum 6 years of experience in a technical support or post-sales role.
• Fluency in French OR German is essential, plus business-level English.
• Strong understanding of data networking protocols including TCP/IP, routing, and switching.
• Hands-on experience with security technologies such as Firewalls, IDS/IPS, DDoS, VPN, and WAF.
• Proven experience in customer management within telco or large enterprise environments.
• Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience.

Nice to have

• Previous experience working with hirify.global products.
• hirify.global certifications such as FCP, FCSS, or FCX.