Deal Desk Manager

TL;DR

Deal Desk Manager (Financial Modeling/Commercial Finance): Evaluating and structuring standard and non-standard commercial agreements for Twilio’s North American go-to-market organization with an accent on deal economics, pricing scenarios, financial governance, and margin optimization. Focus on building complex models, managing Salesforce/CPQ workflows, interpreting contract terms, and solving approval and operational challenges across Sales, Finance, Legal, and Operations.

Location: Remote, based in Singapore; approximately 5% travel is anticipated. Occasional in-person attendance may be required for team gatherings, functional off-sites, or customer meetings.

Company

Twilio provides communications solutions that help businesses and developers create personalized customer experiences.

What you will do

• Analyze deal economics across pricing, discounts, contract terms, usage commitments, and gross-margin impact.
• Partner with Sales to structure commercially sound agreements within financial guardrails.
• Build and review financial models and pricing scenarios for non-standard deals and leadership approvals.
• Own the end-to-end Deal Desk workflow in Salesforce/CPQ, including quote building, approvals, Order Form creation, DocuSign execution, and opportunity closure.
• Collaborate with Finance, Legal, Billing Operations, and Sales to accelerate deal execution and maintain policy compliance.
• Identify recurring deal patterns and workflow friction to improve operational processes and system efficiency.

Requirements

• Bachelor’s or Associate’s degree plus at least 5 years of experience in Corporate Finance, FP&A, Commercial Finance, or an analytical GTM/Deal Desk role; without a degree, at least 7 years of relevant analytical experience.
• Strong analytical and financial skills with the ability to explain financial trade-offs clearly.
• Advanced Excel or Google Sheets skills, including financial modeling, logic formulas, and scenario analysis.
• Ability to manage multiple high-velocity requests accurately and remain organized under tight deadlines.
• Self-starting approach, willingness to ask clarifying questions, and high integrity.

Nice to have

• Experience with Salesforce, Tableau, contract lifecycle management tools, or JIRA.

Culture & Benefits

• Remote-first work environment with a global and inclusive culture.
• Competitive pay and generous time off.
• Parental and wellness leave.
• Healthcare and a retirement savings program, with offerings varying by location.
• Support for employee volunteering and community donations.

Hiring process

• Hiring decisions are made through a formal process involving real Twilio employees.
• Twilio does not make offers without a formal interview process.