SMB Account Manager (SaaS)

TL;DR

SMB Account Manager (SaaS): Managing and expanding a portfolio of SMB customers to drive retention and growth within the DevOps ecosystem with an accent on relationship building and product adoption. Focus on owning the full sales cycle, analyzing usage metrics, and implementing optimization strategies for maximum customer value.

Company

hirify.global is a leading DevOps platform that helps companies manage, accelerate, and secure their software delivery from code to production.

What you will do

• Develop long-term customer relationships to promote retention and loyalty.
• Manage new logo acquisitions, expansion opportunities, and the renewals process.
• Analyze usage metrics to evaluate product adoption and identify growth opportunities.
• Drive product adoption by sharing best practices and implementing optimization strategies.
• Maintain account health and ensure overall customer satisfaction.
• Utilize Salesforce and other sales enablement tools for account management.

Requirements

• 2+ years of experience in a subscription sales role.
• Proven experience managing the full sales cycle from lead to close.
• Experience in quota-carrying roles.
• Bachelor’s degree or equivalent.
• English: Fluent proficiency is mandatory

Nice to have

• SaaS industry experience.
• Proficiency with Salesforce.

Culture & Benefits

• Comprehensive 2-week professional Sales Onboarding program covering the DevOps industry and product offerings.
• Opportunity to work within a high-performing team driving significant company growth.
• Dynamic environment focused on innovation and the concept of liquid software.