SMB Account Manager (SaaS)

TL;DR

SMB Account Manager (SaaS): Managing customer relationships for the SMB segment with an accent on renewals, product adoption, and upselling. Focus on driving revenue growth through strategic account planning and mitigating churn risk.

Location: Anywhere in the United States (Must be authorized to work in the US)

Salary: $71,400 base pay

Company

hirify.global is a remote-first HR technology company providing software to help organizations hire the right people.

What you will do

• Manage and prioritize a high-velocity book of SMB accounts to ensure consistent engagement.
• Develop strategic account plans to identify expansion and upsell opportunities.
• Maintain a pipeline of forecasted renewals to consistently meet or exceed quota objectives.
• Establish strategic partnerships with key stakeholders and executive champions within accounts.
• Identify at-risk accounts and own resolution strategies to mitigate churn.
• Collaborate on building and improving internal operational processes.

Requirements

• Experience in a goal-oriented, customer-facing role (SDR, CSM, or AM) with a history of carrying a quota.
• Must be currently authorized to work in the United States on a full-time basis.
• Strong pipeline management skills and proficiency with Salesforce.
• Proven ability to navigate organizations and identify decision-makers for SaaS investments.
• Exceptional verbal, written, and presentation skills.
• Excellent time and process management skills.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with company match for US-based employees.
• Flexible paid time off (PTO) for exempt employees and accrued vacation for non-exempt.
• Fully paid parental leave program.
• Mental health resources and financial wellness benefits.
• Remote-first culture with optional co-working spaces and inclusive environment.