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2 месяца назад

Account Manager (SaaS)

Формат работы
remote (только Brazil)
Тип работы
fulltime
Грейд
middle/senior
Английский
c1
Страна
Brazil
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Account Manager (SaaS): Building and launching a Tech Touch account management program for a high-volume portfolio of logistics software products with an accent on automation, data-driven playbooks, and scalable customer success. Focus on designing lifecycle workflows, optimizing renewal processes, and driving adoption through self-service experiences.

Location: Must be based in Brazil

Company

hirify.global is an innovative logistics technology company building advanced digital solutions for the shipping and carrier industry.

What you will do

  • Design and launch the Tech Touch Account Management program, including lifecycle workflows and automated outreach sequences.
  • Manage the full post-onboarding customer lifecycle for a high-volume book of business.
  • Build and maintain CRM workflows and CS tooling to improve operational efficiency and reduce SLA times.
  • Proactively identify at-risk accounts and deploy targeted intervention strategies to prevent churn.
  • Track and report on core metrics such as NRR, churn rate, and automation performance.
  • Partner with Sales, Product, and Marketing teams to refine account segmentation and growth strategies.

Requirements

  • 3–5 years of experience in account management or scaled/tech-touch CS roles for SaaS products.
  • Fluent English with excellent written and verbal communication skills.
  • Demonstrated experience managing a high-volume book of business without relying on 1:1 high-touch engagement.
  • Strong analytical skills with the ability to build dashboards and translate data into actionable insights.
  • Proven ability to create SOPs, playbooks, and process documentation from the ground up.
  • High technical aptitude with CRM tools and experience in systems thinking.

Nice to have

  • Experience with Salesforce.
  • Experience with A/B testing for renewal emails or adoption workflows.

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