Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Building and launching a Tech Touch account management program for a high-volume portfolio of logistics software products with an accent on automation, data-driven playbooks, and scalable customer success. Focus on designing lifecycle workflows, optimizing renewal processes, and driving adoption through self-service experiences.

Location: Must be based in Brazil

Company

hirify.global is an innovative logistics technology company building advanced digital solutions for the shipping and carrier industry.

What you will do

• Design and launch the Tech Touch Account Management program, including lifecycle workflows and automated outreach sequences.
• Manage the full post-onboarding customer lifecycle for a high-volume book of business.
• Build and maintain CRM workflows and CS tooling to improve operational efficiency and reduce SLA times.
• Proactively identify at-risk accounts and deploy targeted intervention strategies to prevent churn.
• Track and report on core metrics such as NRR, churn rate, and automation performance.
• Partner with Sales, Product, and Marketing teams to refine account segmentation and growth strategies.

Requirements

• 3–5 years of experience in account management or scaled/tech-touch CS roles for SaaS products.
• Fluent English with excellent written and verbal communication skills.
• Demonstrated experience managing a high-volume book of business without relying on 1:1 high-touch engagement.
• Strong analytical skills with the ability to build dashboards and translate data into actionable insights.
• Proven ability to create SOPs, playbooks, and process documentation from the ground up.
• High technical aptitude with CRM tools and experience in systems thinking.

Nice to have

• Experience with Salesforce.
• Experience with A/B testing for renewal emails or adoption workflows.