Senior Associate, Service Delivery (HRtech)

TL;DR

Senior Associate, Service Delivery (HRtech): Managing and supporting client benefits websites and operational processes with an accent on technical configuration, client implementation, and issue resolution. Focus on optimizing benefits administration platforms, coordinating carrier/payroll feeds, and mentoring team members to ensure superior service delivery.

Location: Remote (US)

Salary: $65,000–$85,000

Company

hirify.global is a leading benefits administration company that provides tailored, cloud-based technology solutions to simplify employee benefits management for thousands of companies nationwide.

What you will do

• Maintain and support client benefits websites, including configuration of benefit class matrices, rates, permissions, and site text.
• Resolve client issues and triage inquiries via email and voicemail within a 24-hour window.
• Lead the technical implementation of new client benefits websites and manage carrier and payroll feeds.
• Perform quality assurance testing on client sites and track the resolution of identified issues.
• Deliver technical product presentations, demonstrations, and trainings for clients during open enrollment and release cycles.
• Drive continuous process improvements and mentor team members to enhance operational efficiency.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• 3+ years of experience in benefits administration (required).
• 3+ years of experience in a client services role and 2+ years of project management experience.
• Hands-on experience with benefits administration systems is required.
• Advanced proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables, basic formulas).
• Must be based in the United States.

Nice to have

• Experience with payroll systems, HRIS, or related software platforms.
• Prior experience mentoring or coaching junior team members.
• Background in sales support or delivering client-facing presentations.
• Experience supporting annual enrollment cycles and large-scale client implementations.

Culture & Benefits

• Comprehensive health, dental, and vision insurance plans.
• Employer-sponsored retirement savings programs.
• Remote-first, flexible work environment with a focus on work-life balance.
• Opportunities for professional development and career growth resources.
• Inclusive and collaborative culture that values creativity and employee wellbeing.