Supervisor, Employer Services (Fintech)

TL;DR

Supervisor, Employer Services (Fintech): Managing a strategic team to deliver exceptional service and optimize operations for national employer groups with an accent on client retention and operational excellence. Focus on driving industry-leading client outcomes, optimizing ticket resolution workflows, and coaching high-performing talent.

Location: Maitland, FL (25% Hybrid)

Salary: $43,800 - $74,500

Company

hirify.global is a fintech and healthtech company providing consumer-directed benefit solutions to enhance partner experiences and operational efficiency.

What you will do

• Lead and empower a high-performing Strategic Team to ensure service excellence and measurable client impact.
• Drive client outcomes with a target of 95%+ renewal for national employer groups.
• Optimize workflows to ensure 95% of tickets are resolved within five business days.
• Provide coaching, performance management, and development pathways for team members.
• Lead strategic reviews and provide trend insights to strengthen client adoption and retention.
• Implement data-driven solutions to eliminate root causes and simplify operational processes.

Requirements

• Must be based in or be able to work in Maitland, FL (25% Hybrid)
• 3+ years of client or third-party administrator (TPA) experience.
• 1+ years of experience leading teams.
• At least 1 year of experience supporting large, complex employers (e.g., Fortune 500).
• Bachelor’s degree or equivalent professional experience.

Nice to have

• Experience with health insurance or consumer-directed benefits (HRAs, HSAs, FSAs).
• Familiarity with project management methodologies such as Six Sigma, Lean, or PMBOK.

Culture & Benefits

• Flexible work environment.
• Competitive salaries, paid vacation, and holidays.
• Robust professional development programs.
• Comprehensive health, wellness, and financial packages.