Deal Desk Specialist (SaaS)

Location: United Kingdom; hybrid working with 2 days in the London office and 3 days from home. Temporary remote work from anywhere in the world is available for up to two months after six months of employment.

Company

hirify.global provides an HR platform that helps modern, mid-sized businesses connect, engage, develop, and retain their people.

What you will do

• Partner with Sales and Customer Success to structure new business, renewal, upsell, and expansion deals from initial request through approval.
• Review pricing, discounts, non-standard commercial requests, contract terms, pricing exceptions, and deal approvals.
• Build and amend quotes and support approval workflows in Salesforce/CPQ.
• Work with Finance, Legal, and other stakeholders on complex and non-standard deals.
• Manage a high volume of requests, identify commercially viable alternatives, and provide additional attention to complex or high-value deals.
• Identify recurring issues and improve Deal Desk processes, policies, and workflows while advising Sales on commercial decisions.

Requirements

• Experience in Deal Desk, Pricing, Commercial Operations, Renewals, Sales Operations, or Revenue Operations within a B2B technology or SaaS environment.
• Hands-on experience with pricing, quoting, discounts, commercial approvals, or deal structuring.
• Comfort using Salesforce; experience with CPQ or another quoting/pricing tool is acceptable.
• Ability to use commercial judgement, recommend practical alternatives, and challenge Sales requests constructively.
• Comfort working with Finance and Legal on non-standard requests.
• Clear, concise communication and willingness to investigate rather than guess.
• Ability to work at pace and prioritise multiple competing requests.
• Curiosity, low ego, and commitment to developing commercial expertise.

Nice to have

• Experience in high-growth SaaS businesses.
• Exposure to companies preparing for IPO, recent funding rounds, or acquisitions.
• Experience driving process improvements or workflow automation.
• Revenue Operations experience across the full customer lifecycle.
• Interest in AI and operational excellence.
• CPQ or quoting tool experience.

Culture & Benefits

• Hybrid working from day one, with 2 days in the office and 3 days from home.
• Temporary remote work from anywhere in the world for up to two months after six months of employment.
• Company share options, a cash allowance for benefits, annual wellness benefits, and pension auto-enrolment from day one.
• Travel support, work-from-home setup allowance, extra annual leave days, volunteering days, and a birthday day off.
• Opportunities to learn from experienced Deal Desk professionals, challenge existing processes, and progress into Senior Deal Desk or Operational Excellence roles.
• Regular company and team social events and an employee referral programme.

Hiring process

• Recruiter conversation.
• Hiring Manager interview.
• Practical Deal Desk exercise and presentation in person at the London office, followed by a final conversation.