Manager, Sales Support (AI)

Location: London, England; hybrid workplace

Company

Dun & Bradstreet provides business decisioning data and analytics that help organizations grow, manage risk, and innovate.

What you will do

• Lead, coach, and develop a team of sales support specialists.
• Oversee the preparation, validation, processing, renewal, and amendment of customer contracts and commercial documentation.
• Partner with Sales, Finance, Legal, Operations, Revenue Operations, and Pricing to resolve contract issues and prevent delays.
• Monitor service levels, turnaround times, renewals, and backlogs, taking corrective action when required.
• Report on operational volumes, service performance, risks, and improvement opportunities.
• Document and streamline workflows through intelligent automation and generative AI.

Requirements

• At least 8 years of relevant experience in contract administration, commercial administration, sales support, business operations, deal desk, quote-to-cash, or sales operations.
• At least 3 years of experience leading or supervising a team.
• Strong knowledge of commercial contracting principles and contract administration practices.
• Experience with CRM, CPQ, and contract management systems such as Salesforce, RevCloud, Microsoft Dynamics, SAP, or DocuSign.
• Experience creating process documentation and managing operational workflows.
• Strong leadership, organization, prioritization, problem-solving, collaboration, and Microsoft Office skills.

Culture & Benefits

• Hybrid working environment in London.
• Cross-functional collaboration across Sales, Finance, Legal, Operations, Technology, and other business teams.
• Continuous learning through stakeholder relationships, mentoring, social learning, courses, and development programs.
• Culture focused on ownership, curiosity, proactive problem-solving, collaboration, and continuous growth.