Product Manager, Customer Education (AI)

Location: United Kingdom - Virtual Office

Company

hirify.global provides the hirify.global Cloud AI-powered experience orchestration platform, connecting people, systems, data, and AI for more than 8,000 organizations worldwide.

What you will do

• Define and execute the strategy for a technical customer education portfolio aligned with customer needs, product direction, and business priorities.
• Own education products throughout the lifecycle, from concept and launch through maintenance and retirement.
• Analyze customer feedback, learner data, market trends, product roadmaps, and business performance to identify portfolio opportunities.
• Build roadmaps, business cases, product requirements, executive presentations, and lifecycle recommendations.
• Partner with instructional designers, content developers, subject matter experts, Product Management, and other stakeholders to deliver learning experiences.
• Support product launches and continuous improvement across instructor-led training, eLearning, labs, workshops, videos, microlearning, and supporting resources.

Requirements

• 5+ years of experience in product management, portfolio management, learning product management, or a related discipline in technology, software, telecommunications, or education.
• Demonstrated success managing education products or portfolios across the product lifecycle.
• Experience developing strategic roadmaps and balancing priorities across a diverse portfolio.
• Strong analytical, problem-solving, communication, presentation, and stakeholder-influencing skills.
• Ability to understand complex products and translate them into customer-focused education strategies.
• Bachelor's degree or equivalent experience, with availability to travel up to 10% as needed.

Nice to have

• Experience with customer education, enablement, certification, or learning portfolios.
• Experience with enterprise SaaS products or technical education programs.
• Familiarity with AI-enabled tools for planning, content development, or operational efficiency.
• Experience supporting customer adoption through education and enablement initiatives.

Culture & Benefits

• Flexible ways of working within a global team.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and families.
• Opportunity to work with AI-powered technology used at enterprise scale.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview with a Talent Acquisition Partner, followed by meetings with the hiring manager and interview team.
• Up to five interviews in most cases, followed by final steps and an application update.