Senior Product Manager (AI)

TL;DR

Senior Product Manager (AI): Leading the definition and creation of AI-native Customer Experience solutions with an accent on intelligent systems and working prototypes. Focus on shaping AI capabilities to understand customer interactions, guide agents, and automate outcomes at enterprise scale.

Location: Hybrid (Raanana, Israel)

Company

Global leader in AI-powered customer experience and financial crime prevention software used by 25,000+ businesses.

What you will do

• Lead AI-first product strategy for CX platforms, ensuring AI is a foundation for outcomes.
• Identify market problems and rapidly build working product prototypes to de-risk complexity.
• Define and deliver actionable roadmaps grounded in validated product concepts.
• Collaborate cross-functionally with engineering and data science teams to build intelligent systems.
• Drive data-driven decision making using analytics and model performance insights.

Requirements

• 5+ years of software product management experience in enterprise cloud or on-prem solutions.
• Proven hands-on experience working on AI-powered or automation-centric products.
• Strong technical ability to personally prototype solutions and work deeply with engineering.
• Bachelor’s degree in Computer Science, Engineering, or a similar technical discipline.
• Willingness to travel globally.

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• Experience using GenAI tools for prototyping and discovery.
• Knowledge of CX, Contact Center, CCaaS, or WEM platforms.
• Understanding of AI/ML concepts, model behavior, and lifecycle considerations.
• Experience with cloud architectures (AWS, Azure, or GCP).

Culture & Benefits

• hirify.global-FLEX hybrid model: 2 days office and 3 days remote work per week.
• Fast-paced, collaborative, and creative environment with top-tier talent.
• Extensive internal career opportunities across multiple roles and domains.
• Work at a market-disrupting global company recognized as an innovation powerhouse.