Starlink Account Manager (US Federal)

Location: Onsite in Hawthorne, California, United States; willingness to travel to other offices and customer locations is required. Extended hours and weekends may be required for critical milestones or operations shifts. ITAR eligibility is required: U.S. citizenship or nationality, U.S. lawful permanent residence, refugee or asylee status, or eligibility to obtain the necessary U.S. government authorizations.

Salary: $115,000–$180,000 annually, Level 3, plus potential stock or long-term cash awards, discretionary bonuses, and employee benefits.

Company

Develops launch systems and satellite communications technologies, including a low-latency broadband internet service delivered through a large satellite constellation.

What you will do

• Own a portfolio of federal government customer accounts from contract signature through onboarding, ongoing management, retention, and revenue growth.
• Provide high-quality customer service, resolve issues, manage expectations, and build long-term relationships.
• Collect and champion customer feedback to influence product, technical, and programmatic development.
• Communicate account readiness, requirements, schedules, risks, and revenue forecasts across internal teams.
• Act as a subject-matter expert for federal and civilian government customers in assigned regions and support strategic commercial decisions.
• Design and implement processes and system improvements that improve customer growth and team scalability.

Requirements

• Bachelor’s degree, or a high school diploma/equivalency certificate with 5+ years of relevant professional experience.
• At least 4 years of experience in account management, customer success, or business operations.
• At least 1 year of experience working with government customers.
• Experience managing complex projects, contracts, schedules, negotiations, and competing requirements.
• Strong written and verbal communication, presentation, business judgment, and customer relationship skills.
• Must meet ITAR eligibility requirements and be available for occasional extended hours, weekends, and travel.

Nice to have

• Experience supporting a technical product or service.
• Three or more years of experience with U.S. federal or civilian government customers.
• Knowledge of telecommunications, satellite communications, manufacturing, supply chain, or the public sector.
• Technical knowledge of satellites, ground networks, user terminals, or related communications technologies.

Culture & Benefits

• Mission-driven environment focused on expanding broadband access and advancing space technology.
• Medical, vision, and dental coverage, plus life and short- and long-term disability insurance.
• 401(k) retirement plan, paid parental leave, paid sick leave, and approximately three weeks of paid vacation.
• At least 10 paid holidays per year, employee discounts, and additional workplace perks.
• Potential stock or long-term cash awards, discretionary bonuses, and discounted employee stock purchase opportunities.