Customer Success Manager III

Location: On-site in the United States; listed compensation locations include Atlanta, Boston, Chicago, Dallas, and San Francisco. Requires approximately 25–30% travel to meet key customers in person.

Salary: San Francisco, CA: $120,000–$135,000; Atlanta, GA: $105,000–$120,000; Boston, MA: $105,000–$115,000; Chicago, IL: $105,000–$120,000; Dallas, TX: $105,000–$120,000. Ranges include base salary and a portion of variable compensation based on company and individual performance.

Company

hirify.global provides AI and ERP solutions for local and state governments through a public-sector platform covering asset management, procurement, accounting, budgeting, billing, permitting, licensing, transparency, and open data.

What you will do

• Own the end-to-end success strategy for a portfolio of approximately 40 high-impact government customers.
• Build executive relationships with Department Heads, City Managers, and Finance Directors and advise them on platform value.
• Guide customers through complex process changes, product adoption, and workflow optimization.
• Design and deliver Executive Business Reviews that connect usage data with business value and ROI.
• Monitor portfolio health, mitigate churn risk, identify expansion opportunities, and design adoption programs.
• Partner with Sales, Product, and Support on complex roadblocks while contributing to churn-prevention and onboarding workflows.

Requirements

• 3–5 years of experience in Customer Success, Account Management, or a related high-touch SaaS role.
• Demonstrated ability to manage complex customer relationships, achieve high Net Revenue Retention targets, and drive revenue growth.
• Customer-centric strategic thinking with the ability to move between high-level strategy and tactical execution.
• Exceptional presentation and interpersonal skills, including the ability to command a room of executive-level decision-makers.
• Willingness to work hands-on in the product and mastery of CRM and customer-success tools such as Salesforce, Gong, or Gainsight.
• Bachelor’s degree in Business Administration, Public Administration, or a related field.
• Willingness and ability to travel approximately 25–30% to meet key customers in person.

Nice to have

• Previous experience in GovTech or direct work with government agencies.

Culture & Benefits

• Mission-driven, fast-paced, results-oriented environment focused on improving public services and government accountability.
• Performance-based culture with opportunities to contribute ideas and advance internally.
• Comprehensive healthcare options, paid company holidays, flexible vacation, and paid parental leave.
• 401(k) with company match, HSA contributions, and wellness stipends.
• Professional development and growth opportunities, plus a collaborative office environment with weekly catered lunches.