Customer Operations Specialist (Contracts, Salesforce & DocuSign)

TL;DR

Customer Operations Specialist (Contracts, Salesforce & DocuSign): Managing customer contract lifecycles, CRM accuracy, and recurring revenue workflows with an accent on contract execution, documentation, and customer follow-up. Focus on maintaining audit-ready records, coordinating renewals and billing updates, and improving high-volume operational workflows.

Location: Remote from Mexico, Colombia, Argentina, Costa Rica, or Jamaica; working hours aligned with U.S. business hours.

Company

Provides recruitment and staffing services for client organizations.

What you will do

• Manage customer contracts from initiation through execution and maintain complete documentation.
• Track renewals, contract status, account updates, and follow-ups using Excel or Google Sheets.
• Update Salesforce with accurate customer, contract, and interaction data.
• Send agreements through DocuSign, explain contract details, and follow up with customers until completion.
• Support recurring revenue operations, AutoPay enrollment, billing follow-ups, and operational reporting.
• Identify improvements to contract and customer operations workflows.

Requirements

• 2–4 years of experience in customer operations, contract administration, billing operations, or operations support.
• Hands-on experience with Salesforce or a similar CRM and DocuSign.
• Strong proficiency with Microsoft Excel and Google Sheets.
• Excellent written and verbal English communication skills.
• Confidence with outbound customer communication and follow-up.
• Strong organization, attention to detail, and ability to manage multiple priorities remotely.

Nice to have

• Experience with recurring revenue, billing, or collections.
• Background in SaaS, subscription, or service-based businesses.
• Experience managing high-volume contract workflows.

Culture & Benefits

• Full-time remote work.
• Work schedule aligned with U.S. business hours.
• Structured, execution-focused operational environment.

Hiring process

• Initial recruiter screening followed by a recruiter interview.
• Client interview, offer, and onboarding.
• After applying, record a short introductory video through Spark Hire; multiple takes are allowed before submission.