Technical Solutions Engineer (Cloud, Hyperscalers and AI Networks)

TL;DR

Technical Solutions Engineer (Cloud, Hyperscalers and AI Networks): Troubleshooting and resolving complex customer network issues across cloud, hyperscaler, data center, and AI infrastructure with an accent on high-speed networking, network protocols, and hardware-software diagnostics. Focus on investigating root causes, analyzing packet flows, supporting 400G/800G environments, and communicating solutions across customer, engineering, product, and sales teams.

Location: Vancouver, BC, Canada

Salary: CAD 85,000–150,000 base pay

Company

hirify.global develops client-to-cloud networking solutions for data centers, campuses, and routing environments, incorporating cloud computing, artificial intelligence, and software-defined networking.

What you will do

• Resolve customer issues arising during the installation, operation, and maintenance of Arista products.
• Investigate complex hardware and software network problems and identify root causes and next-step solutions.
• Troubleshoot hyperscaler environments supporting AI and accelerated computing workloads.
• Collaborate with customer engineering, software and hardware development, sales, and account teams.
• Prepare post-call summaries and document customer communications and recurring technical issues.
• Support product quality and development programs by communicating technical findings.

Requirements

• 3–5 years of hands-on experience designing, deploying, configuring, supporting, troubleshooting, debugging, or administering network technologies.
• Working knowledge of networking products and protocols, including VLAN, LACP, STP, OSPF, BGP, IS-IS, IPv4, IPv6, MPLS, VRF, DHCP, and ECMP.
• Experience with troubleshooting tools such as tcpdump and Wireshark or similar packet analysis tools.
• Comfort working with Linux and system administration technologies such as AAA/TACACS, SNMP, sFlow, and ACLs.
• Strong written and verbal communication skills for technical and executive audiences, with customer-facing or TAC experience preferred.
• Bachelor’s degree in a technical field and industry certifications are preferred.

Nice to have

• Experience with data centers supporting artificial intelligence and accelerated computing.
• Open-source network operating systems, especially SONiC.
• Shell scripting, Python, gNMI/gRPC, or Ansible.
• 400G/800G networking, OSFP/QSFP/LPO optics, and PRBS link diagnostics.

Culture & Benefits

• Collaborative environment with highly technical, multicultural engineering teams.
• Close cooperation across customer engineering, software, hardware, product management, and sales.
• Medical, dental, vision, wellbeing, and income protection benefits.
• Group Retirement Savings Plan, with potential eligibility for bonuses and equity.
• Focus on customer success, technical excellence, diversity, and work-life balance.

Hiring process

• Compensation details and role-specific benefits are discussed with the recruiting team during the hiring process.