IT Operations Specialist (Web3)

TL;DR

IT Operations Specialist (Web3): Providing day-to-day IT support and maintaining hardware, accounts, access, and office systems with an accent on employee onboarding, SaaS administration, and equipment management. Focus on troubleshooting network and workplace technology issues, documenting scalable IT procedures, and coordinating technical requests across distributed teams.

Location: Remote within the United States; the role is associated with the New York, New York office, with a preference for candidates located near or able to commute to Midtown Manhattan. Employment eligibility verification and authorization to work in the United States are required.

Salary: $70,000–$90,000 base salary, depending on experience and qualifications.

Company

hirify.global is a Web3 security company providing blockchain protocol, smart contract, and decentralized application security solutions.

What you will do

• Provide IT support for hardware, software, accounts, access, networks, printers, conferencing, and office technology.
• Set up laptops, provision accounts, manage equipment, and support employee onboarding and offboarding.
• Administer and support Google Workspace, Slack, Zoom, Okta, and related platforms.
• Manage inventory of laptops, accessories, and office IT equipment.
• Coordinate IT requests, maintenance, vendors, and cross-functional operational needs.
• Document IT processes, setup guides, and internal procedures.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 2+ years of experience in IT support, help desk, office IT, or a related area.
• Basic understanding of computer systems, networking, and common SaaS tools.
• Strong communication, organization, attention to detail, and responsiveness.
• Ability to work hands-on in a fast-paced environment with shifting priorities and learn new systems.
• Must be authorized to work in the United States and complete employment eligibility verification.

Nice to have

• Experience supporting macOS environments.
• Familiarity with Google Workspace, Okta, Slack, Zoom, or MDM tools.
• Experience with office operations or employee onboarding.
• Interest in cybersecurity, blockchain, or Web3.

Culture & Benefits

• Work with a distributed international team across North America, Asia, and Europe.
• Medical, vision, and dental insurance.
• 401(k) plan with company matching.
• Life and accidental death and dismemberment insurance, HSA, and FSA.
• Flexible paid time off and holidays.