IT Helpdesk Technician (Legal)

TL;DR

IT Helpdesk Technician (Microsoft 365): Providing Tier 1 and Tier 2 technical support for end-users and administering cloud services with an accent on hardware maintenance and Microsoft 365 administration. Focus on diagnosing connectivity issues, managing user identities via SSO, and maintaining IT asset documentation.

Location: Dublin, OH

Salary: $25.10–$26.53/hour

Company

A dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety and stability.

What you will do

• Provide Tier 1 and Tier 2 technical support for hardware and software issues within established SLAs.
• Administer Microsoft 365 user accounts, including provisioning, modifications, and application support.
• Deploy, image, and upgrade desktops, laptops, and peripherals.
• Support authentication and identity management initiatives, including SSO.
• Maintain accurate IT asset documentation and support activity within the HALO ticketing system.
• Troubleshoot basic network connectivity and peripheral hardware issues.

Requirements

• Associate's degree in IT or equivalent hands-on experience.
• 1-3 years of relevant experience, including internships.
• Working knowledge of Microsoft 365 services (Teams, SharePoint, Exchange Online, OneDrive).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Proficiency with Windows operating systems and working knowledge of macOS.
• Must be based in or able to work from Dublin, OH

Culture & Benefits

• Comprehensive health insurance including Medical, Dental, and Vision.
• 401k matching program.
• Health Savings Account (HSA) or Flexible Spending Account (FSA) options.
• Employee Assistance Program and Calm App subscription.
• Collaborative, service-driven environment with a focus on humanitarian impact.