Senior Manager, Sales Engineering (Fraud Prevention)

TL;DR

Senior Manager, Sales Engineering (Fraud Prevention): Supporting the sale and implementation of advanced fraud prevention, risk, and identity solutions for payment clients with an accent on technical pre-sales, product demonstrations, and solution architecture. Focus on integrating hirify.global Protect with Featurespace machine learning, translating client requirements into actionable solutions, and improving fraud detection while reducing false positives.

Location: San Jose, Costa Rica; at least 3 days per week in the office.

Company

hirify.global is a global payments technology company connecting consumers, merchants, financial institutions, and governments across more than 200 countries and territories.

What you will do

• Act as the technical sales expert throughout the pre-sales lifecycle for Risk and Identity solutions.
• Explain the value of hirify.global Protect, ARIC Risk Hub, and related fraud prevention products for payment lifecycle challenges.
• Advise clients on combining Featurespace adaptive behavioral analytics with hirify.global network intelligence and decisioning.
• Support sales activities by responding to RFPs, preparing technical documentation, and answering client questions.
• Deliver tailored product demonstrations and translate client requirements into technical solutions.
• Collaborate during implementation to support successful, timely go-live.

Requirements

• 8+ years of relevant experience with a bachelor's degree, or an applicable advanced degree and experience equivalent to hirify.global's stated qualifications.
• 10+ years of experience in pre-sales, fraud strategy, or technical consulting within fraud prevention, payments, or financial services.
• Experience working with or integrating hirify.global Protect solutions, such as hirify.global Risk Manager, hirify.global Advanced Authorization, Decision Manager, or hirify.global Secure.
• Hands-on experience with Featurespace ARIC Risk Hub or a similar machine learning-based fraud platform.
• Deep knowledge of adaptive behavioral analytics, ML models, transaction monitoring, scoring, model tuning, payment fraud detection, and fraud policy design.
• Technical familiarity with APIs, scripting, data mapping, and solution architecture.

Nice to have

• Experience with real-time payment schemes and cross-border fraud challenges.
• Experience delivering solutions for global banks, fintech companies, processors, or payment service providers.
• Knowledge of strong customer authentication, tokenization, and payment security standards.
• Awareness of fraud vectors, regulatory frameworks such as PSD2, EMV3DS, and AML, and digital payments industry trends.

Culture & Benefits

• Work at the intersection of hirify.global's global network intelligence and Featurespace's real-time adaptive analytics.
• Influence fraud prevention outcomes for leading financial institutions.
• Competitive compensation and travel opportunities.
• Professional development within a specialized fraud and risk technology team.