Customer Service Representative / Dispatcher (Home Services)

TL;DR

Customer Service Representative / Dispatcher (Home Services): Managing inbound customer inquiries and coordinating field technician schedules for a home services business with an accent on ServiceTitan platform usage and operational efficiency. Focus on resolving customer concerns, optimizing dispatch workflows, and ensuring accurate documentation in a fast-paced environment.

Location: Must be based in Colombia, Mexico, Brazil, Costa Rica, Jamaica, or Peru. Working hours: U.S. Business Hours.

Company

hirify.global is a service provider connecting talent with growing home services businesses.

What you will do

• Manage inbound customer calls, emails, and service inquiries professionally.
• Schedule service appointments and coordinate field technicians using ServiceTitan.
• Resolve customer concerns and handle emergency service requests with empathy.
• Monitor active work orders and ensure accurate documentation in internal systems.
• Optimize technician schedules to maximize operational efficiency.
• Support daily administrative tasks and operational reporting.

Requirements

• Must be based in Colombia, Mexico, Brazil, Costa Rica, Jamaica, or Peru.
• Excellent written and verbal English communication skills.
• Previous experience in customer service and dispatch roles.
• Experience supporting HVAC, plumbing, electrical, or trade services companies.
• Proficiency with ServiceTitan, Microsoft Excel, and Google Sheets.
• Ability to work during U.S. business hours.

Nice to have

• Experience supporting U.S.-based home service companies.
• Experience handling customer communication through social media.
• Additional customer service or dispatch certifications.
• Experience with other CRM or field service management platforms.

Culture & Benefits

• Fully remote work environment.
• Opportunity to develop expertise in dispatch operations and customer success.
• Clear career growth paths into operations or management roles.
• Fast-paced, high-impact role within a growing organization.

Hiring process

• Initial screening call.
• Spark Hire intro video (3–5 minutes).
• Client interview.
• Offer and background verification.