Customer Service Representative / Dispatcher (Home Services)

Location: Remote from Colombia, Mexico, Brazil, Costa Rica, Jamaica, or Peru; U.S. business hours required

Company

hirify.global is hiring for a client operating a growing home services business.

What you will do

• Answer inbound customer calls, emails, messages, and service inquiries across multiple channels.
• Schedule appointments and coordinate technician dispatches using ServiceTitan.
• Manage appointment changes, cancellations, emergency requests, and schedule adjustments.
• Provide customers and technicians with timely updates and complete job information.
• Monitor active work orders and service tickets, maintaining accurate records, notes, and follow-up tasks.
• Support operational reporting, documentation, and administrative workflows.

Requirements

• Previous experience in customer service and dispatch roles.
• Experience supporting HVAC, plumbing, electrical, home services, or trade services companies.
• Experience handling high-volume inbound calls and urgent service requests.
• Proficiency with ServiceTitan, Microsoft Excel, and Google Sheets.
• Excellent written and verbal English communication skills and availability during U.S. business hours.
• Strong organization, attention to detail, multitasking, and prioritization skills.

Nice to have

• Experience supporting U.S.-based home service companies.
• Experience communicating with customers through social media platforms.
• Customer service or dispatch certifications.
• Experience with other CRM or field service management platforms.

Culture & Benefits

• Fully remote role supporting daily field operations.
• Fast-paced, customer-focused environment with ownership and responsibility.
• Opportunity to develop expertise in dispatch operations and customer service.
• Potential career growth into Operations, Dispatch Management, or Customer Success leadership.

Hiring process

• Initial screening call.
• Three- to five-minute Spark Hire introductory video.
• Client interview, followed by an offer and background verification.