Customer Engineer I (Critical Infrastructure)

TL;DR

Customer Engineer I (Critical Infrastructure): Providing scheduled and break-fix field service for UPS, power distribution units, and battery systems with an accent on electrical troubleshooting, customer support, and safe equipment operation. Focus on diagnosing site and equipment conditions, completing first-time fixes, managing service documentation, and responding to customer requirements across the Atlanta area.

Location: Onsite field service role based in Atlanta, Georgia, United States, with required travel and flexible weekend, evening, and holiday schedules. Candidates must be legally authorized to work in the United States; sponsorship is not provided.

Company

hirify.global provides hardware, software, analytics, and services for data centers, communication networks, and commercial and industrial infrastructure.

What you will do

• Perform scheduled maintenance and break-fix service on UPS, power distribution units, and battery systems.
• Provide onsite and phone assistance while maintaining professional customer and internal relationships.
• Diagnose equipment and site conditions, perform guided repairs, and aim for first-time fixes.
• Communicate with technical support and implement field change notices and service procedures.
• Complete service reports, timecards, expenses, inventory counts, and billing-related documentation.
• Operate a company vehicle, maintain equipment and inventory, and follow safety and escalation procedures.

Requirements

• High school or vocational school diploma.
• 0–2 years of relevant industry experience or 2–4 years of related military technical experience.
• Basic knowledge of electrical and electronic test equipment and fundamentals.
• Ability to follow technical documentation and perform elementary repairs under supervision.
• Valid driver's license, willingness to travel, and ability to work flexible schedules.
• Must pass pre-employment drug, background, and motor vehicle records checks and be authorized to work in the United States without sponsorship.

Nice to have

• ASEET or AMEET certification, or progress toward one.
• Experience with Microsoft Office and service-management software.

Culture & Benefits

• Hands-on technical training through a training academy or regional training center.
• Access to 24/7 technical and factory support and product documentation libraries.
• Company vehicle, smartphone, laptop, personal protective equipment, and field tools.
• 401(k), profit sharing, paid time off, and medical, vision, and dental benefits.
• Safety, customer focus, teamwork, inclusion, and work-life balance are core priorities.