Sr Associate, Technical Services (Software Support)

TL;DR

Sr Associate, Technical Services (Software Support): Diagnosing and resolving proprietary software and IT infrastructure issues for real estate appraisers and inspectors across the US and Canada with an accent on Windows, iOS, Android, and customer-facing technical support. Focus on troubleshooting complex software problems, documenting resolutions, identifying bugs, and communicating product improvements to development teams.

Location: Oklahoma City, Oklahoma; candidates must live within commuting distance of the office. The first 90 days are fully onsite, followed by a hybrid model with one onsite day per week and up to four remote days, subject to performance and business needs. Shift work within a 24/7 operating schedule is required.

Salary: $35,600–$40,560 annually

Company

hirify.global provides property intelligence, data, connectivity, and technology solutions across the real estate ecosystem.

What you will do

• Diagnose and resolve software issues in Windows environments and mobile iOS/Android applications.
• Provide technical guidance to end users through inbound and outbound phone calls and chat, handling approximately 25 calls per day.
• Document customer interactions, technical issues, troubleshooting steps, and resolutions in the ticketing system.
• Use approved diagnostic utilities to identify software bugs and recommend product enhancements to development teams.

Requirements

• High school diploma required; a bachelor's degree is preferred.
• Previous help desk or technical customer support experience is highly preferred.
• Familiarity with Windows and strong general troubleshooting and problem-solving skills.
• Ability to explain complex technical concepts clearly in layman's terms.
• Strong analytical, multitasking, searching, learning, and adaptation skills.
• Availability for required shifts within a 24/7 support center, including the scheduled working hours and occasional overtime when needed.

Culture & Benefits

• Inclusive work environment focused on collaboration, innovation, professional growth, and employee development.
• Generous paid time off, 11 paid holidays, well-being time, and volunteer time off.
• Up to 16 weeks of fully paid parental leave and a baby stipend.
• Multiple medical plan options with mental health and wellness support.
• 401(k) with company match, a $400 annual well-being stipend, and tuition assistance of up to $5,250.