Staff Business Systems Analyst - Customer Success Ops Excellence

TL;DR

Staff Business Systems Analyst - Customer Success Ops Excellence (Business Process Reengineering/AI): Driving the design and optimization of service operations platforms and processes for a large-scale professional network with an accent on business analysis, process automation, and strategic execution. Focus on translating complex business problems into requirements, developing AI-powered solutions, and aligning senior stakeholders across a matrixed organization.

Location: Mountain View or San Diego, California, United States

Salary: $169,000–$229,000 in Mountain View; $156,500–$212,000 in San Diego, plus potential bonus, equity, and benefits.

Company

hirify.global is a financial technology platform serving approximately 100 million customers through products including TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Define capability strategies with engineers, designers, product managers, analysts, and Customer Success partners.
• Analyze complex business problems and develop business cases through process automation, re-engineering, and strategic analysis.
• Define business requirements, gather user feedback, and guide solution design and delivery.
• Contribute to Business Process Reengineering initiatives and optimize operational processes.
• Drive AI-powered solutions that improve business processes and operational effectiveness.
• Translate strategic plans into prioritized initiatives, lead execution, and communicate progress to senior leaders and technical stakeholders.

Requirements

• 5+ years of operations experience in a fast-moving, technology-driven or supply-chain-driven organization.
• Strong business analysis skills, including planning, feasibility assessment, requirements development, testing, and problem solving.
• Experience with Business Process Reengineering from planning through post-implementation and a strong understanding of the Software Development Life Cycle.
• Experience using analytics tools to identify patterns, develop actionable insights, and influence stakeholders.
• Advanced knowledge of GenAI and experience applying AI technologies to improve business processes.
• Undergraduate degree in business, technology, or science; MBA or an advanced degree is preferred.

Nice to have

• 2–3 years of top-tier management consulting experience.
• Experience leading program portfolios and operating effectively in matrixed organizations.

Culture & Benefits

• Collaborative work with engineering, design, product, analytics, and Customer Success functions.
• Opportunity to contribute to a transformation of service operations technologies and platforms.
• Competitive pay-for-performance compensation.
• Potential cash bonus, equity rewards, and employee benefits.
• Continuous learning, mentorship, and professional development support.