Customer Service Representative: Society Account Manager

TL;DR

Customer Service Representative: Society Account Manager (Account Management): Managing relationships between the company and society partners regarding membership and subscriber services with an accent on communication, billing, and member benefits fulfillment. Focus on coordinating data requirements, overseeing society billing, and ensuring compliance with service-level agreements.

Location: Onsite in Hagerstown, MD, USA

Salary: $34,000 - $57,500 USD

Company

Professional information services provider specializing in legal, health, tax, and accounting software and solutions.

What you will do

• Manage relationships between hirify.global and society partners to ensure fulfillment of membership benefits.
• Oversee society billing, including maintaining schedules and collaborating with Accounts Receivable for collections.
• Liaise with Member Care and Data Control teams for list uploads, data comparisons, and identifying anomalies.
• Coordinate membership list schedules with periodical production timelines.
• Document and communicate rules of engagement and service standards to publishing and society partners.

Requirements

• High school diploma, GED, or equivalent.
• 1+ years of experience in customer service, membership management, list management, or invoicing.
• Strong organization, prioritization, and professional communication skills.
• Ability to handle complex customer interactions with diplomacy and tact.
• Must be based in or able to work onsite in Hagerstown, MD.

Nice to have

• Advanced knowledge of Microsoft Office/Office 365 tools.
• Experience with CRM systems such as Salesforce Service Cloud.

Culture & Benefits

• Comprehensive Medical, Dental, and Vision Plans.
• Financial security through 401(k), FSA, and HSA.
• Paid Vacation, Sick Time, and Parental Leave.
• Tuition Assistance Plan and Commuter Benefits.

Hiring process

• Interviews focused on individual skills and communication without the use of AI tools.
• Mandatory in-person interviews as part of the recruitment process.