Customer Success Manager (EdTech)

TL;DR

Customer Success Manager (EdTech): Supporting the implementation, training, adoption, retention, and expansion of digital learning platforms with an accent on faculty enablement, usage monitoring, and customer communication. Focus on coordinating course setup, supporting LMS/LTI integrations, maintaining Salesforce adoption data, and identifying retention opportunities across customer accounts.

Location: Remote from Texas, USA

Salary: USD 43,800–63,266.66 per year

Company

A global organization focused on science, education, publishing, and digital learning solutions.

What you will do

• Support faculty with implementing and integrating digital learning solutions into courses.
• Coordinate course setup, user training, fulfillment activities, and retraining sessions.
• Monitor platform usage and trends to identify retention and expansion opportunities.
• Collaborate with Digital Learning Executives and Account Managers on account status and retention strategies.
• Provide basic LMS/LTI integration support and assist with pilot programs, follow-ups, platform support, and surveys.
• Maintain Salesforce account and adoption data, review vendor reports, and promote new product features.

Requirements

• Undergraduate degree.
• 1–3 years of experience in customer service, sales support, or technical product support.
• Experience supporting digital platforms and training users.
• Strong written and verbal communication, presentation, listening, and execution skills.
• Familiarity with CRM platforms, preferably Salesforce, plus basic financial and data analysis skills.
• Ability to work remotely from Texas, USA.

Culture & Benefits

• Mission-driven environment focused on science, education, learning, and publishing.
• Opportunities for continual learning, professional development, and internal mobility.
• Meeting-free Friday afternoons for focused work and development.
• Employee programs supporting community, growth, health, and well-being.
• Competitive compensation and a comprehensive benefits package.