Cash Application Clerk II

TL;DR

Cash Application Clerk II (Payment Processing and Reconciliation): Applying and reconciling customer payments across billing systems, resolving payment variances, and maintaining accurate documentation with an accent on internal controls, compliance, and payment accuracy. Focus on researching unapplied cash, correcting discrepancies, processing refunds and reversals, and supporting timely resolution of complex payment issues.

Location: Anchorage, Alaska, United States; remote work is eligible with restrictions.

Company

hirify.global is an Alaska-headquartered telecommunications and technology services company connecting remote communities and delivering consumer and business communication services across North America.

What you will do

• Apply customer payments from lockbox, ACH, wire, credit card, and retail sources within billing systems.
• Research and resolve unapplied cash, short payments, overpayments, returned payments, and other discrepancies.
• Process authorized payment corrections, refunds, reversals, and transfers.
• Reconcile cash application activity with system-generated receipt and posting reports.
• Maintain audit documentation and respond to internal and external payment inquiries.
• Escalate unresolved issues and provide guidance to lower-level staff.

Requirements

• High school diploma or equivalent.
• At least two years of experience in accounting, finance, payment processing, or a related field.
• Knowledge of accounting concepts, internal controls, and compliance requirements.
• Strong analytical, problem-solving, organizational, time-management, communication, and attention-to-detail skills.
• Proficiency with computers and Microsoft Office, including Excel, Outlook, Teams, and Word.
• Reliable transportation may be required for travel between retail stores, offices, worksites, or other locations.

Nice to have

• Associate degree in accounting or a related field.
• Experience with Oracle accounting software.
• Telecommunications experience or relevant industry certifications.

Culture & Benefits

• Work in a 24/7 environment supporting critical services for Alaskan communities.
• Ability to work assigned shifts, including occasional weekends, holidays, or additional hours.
• Remote workers must comply with applicable remote-work policies and agreements.
• Collaborative and inclusive environment that values diverse perspectives and community connection.
• Employees may be contacted outside core hours during emergencies or urgent business needs.