Staff Product Manager (Communications Intelligence)

Location: US Remote; candidates must be based in the United States.

Salary: $168,200–$252,200 USD for Zone 2 US locations, or $179,900–$269,900 USD for Zone 1 locations including CA, CT, DC, MD, MA, NJ, NY, VA, and WA. Additional compensation includes an annual bonus, equity, and benefits.

Company

hirify.global builds operating software for the trades, including communications, contact center, data, and AI-powered business tools.

What you will do

• Define the multi-year vision, strategy, roadmap, and success metrics for communications data, reporting, APIs, workforce intelligence, and AI-powered insights.
• Own a unified cross-channel data model covering calls, texts, emails, participants, interactions, attribution, outcomes, and conversation context.
• Prioritize communication APIs, event streaming, Snowflake reporting pipelines, data quality, observability, retention, and downstream integrations.
• Build operational reports, KPI dashboards, management tooling, and workforce-management experiences for Contact Center leaders.
• Lead Voice Intelligence capabilities including quality assurance, coaching, summaries, sentiment, classification, scorecards, and performance insights.
• Align engineering, data, AI, design, operations, executive, and go-to-market stakeholders while mentoring product peers.

Requirements

• 7+ years of product management or equivalent product leadership experience.
• Experience owning complex platform, data, analytics, AI, or communications products across multiple teams.
• Strong technical fluency in data modeling, metric semantics, APIs, event-driven systems, analytics pipelines, data quality, and system-of-record design.
• Experience building data-intensive products such as reports, dashboards, analytics, APIs, workforce tools, quality-management systems, coaching experiences, or AI products.
• Ability to define product and AI quality metrics and connect technical investments to customer and business outcomes.
• Hands-on ability to create high-fidelity prototypes with Figma Make, Claude Design, or comparable AI-assisted tools.

Culture & Benefits

• Autonomous work supported by flexible time off, learning and development programs, onboarding, and leadership training.
• Recognition programs including Bonusly and peer-nominated awards.
• Company-paid medical, dental, and vision coverage, with FSA, HSA, 401(k) matching, and telehealth options.
• Parental leave, fertility, surrogacy, adoption, maternity, and breast-milk shipping support.
• Pet insurance, legal advisory services, financial planning tools, and an inclusive workplace.