Customer Success Manager, Enterprise Max (SaaS)

Location: Remote (US). Must be based in the United States. Role requires approximately 30% nationwide travel for onsite customer engagement.

Salary: $104,500 – $167,600 USD (depending on location zone) + variable commission

Company

hirify.global is a leading SaaS platform designed to help contractors scale their businesses through automation and operational efficiency.

What you will do

• Manage a portfolio of 20 high-growth Enterprise Max customers, serving as their primary strategic advisor.
• Develop Executive Success Plans connecting automation strategy and product adoption to operational KPIs.
• Conduct recurring Executive Business Reviews focused on business performance and product roadmaps.
• Perform strategic onsite visits to facilitate automation workshops and change management.
• Partner with Max Specialists to ensure seamless onboarding, activation, and cross-product integration.
• Collaborate with internal Product teams to surface actionable customer feedback.

Requirements

• 4+ years of experience in account management, enterprise customer success, or strategic consulting.
• Proven track record of managing high-touch, complex SaaS accounts with executive stakeholders.
• Ability to analyze complex data sets and translate them into strategic business recommendations.
• Strong executive communication skills and confidence in facilitating business reviews.
• Must be based in the United States.
• Ability to travel nationwide approximately 30%.

Culture & Benefits

• Flexible time off and support for autonomous work with ample L&D opportunities.
• Company-paid medical, dental, and vision insurance (including 100% employer-paid options).
• 401k match, FSA, and HSA options.
• Extensive family support including up to $20k in fertility services, surrogacy, and adoption reimbursement.
• Professional growth through comprehensive onboarding and leadership training.