Customer Success Manager (K12)

TL;DR

Customer Success Manager (K12): Managing existing K12 accounts for the hirify.global Learning Platform with an accent on retention, account growth, and customer satisfaction. Focus on building strategic relationships, driving NRR targets, and collaborating with sales teams to capture additional market share.

Location: Must be based in the US (Utah preferred)

Salary: $67,000 – $87,000 + Commission

Company

hirify.global creates intuitive products that simplify learning and personal development to inspire success in education and careers.

What you will do

• Manage existing K12 accounts to ensure platform adoption and customer success.
• Collaborate with Sales and Renewals teams to drive account growth and market share.
• Act as the primary liaison between customers and internal teams.
• Monitor and improve CSAT scores and achieve NRR targets.
• Understand customer vision and goals to provide solutions-oriented support.

Requirements

• Bachelor's Degree or 4+ years of Account Management experience.
• Must be based in the US.
• Customer-facing background within the software industry.
• Strong multitasking and prioritization skills in a changing environment.
• Exceptional written and verbal communication skills.
• Ability to manage issues to completion and solve complex problems.

Nice to have

• Experience and knowledge of the K12 education sector.

Culture & Benefits

• Competitive compensation with company ownership program.
• Flexible work culture with remote and hybrid options.
• Generous time off including an annual year-end recharge period.
• Comprehensive wellness programs and mental health support.
• Professional development resources and tuition reimbursement.