Customer Data Management Executive

Location: Hybrid, with 3 days in the office and 2 days working from home in Birmingham, Bristol, Leeds, Manchester, Marlow, or Newcastle, United Kingdom.

Company

hirify.global is a leading UK IT infrastructure provider that partners with major technology brands and supports organisations of all sizes.

What you will do

• Create, maintain, and validate customer records across hirify.global systems.
• Manage customer account structures, relationships, and hierarchies.
• Identify and resolve duplicate, incomplete, or inaccurate data.
• Monitor data quality and support cleansing and enrichment activities.
• Investigate data issues, perform root cause analysis, and implement solutions.
• Support Dynamics 365 and Master Data Management initiatives, data queries, governance, process improvements, documentation, and training.

Requirements

• Strong attention to detail and a commitment to accurate, high-quality data.
• Excellent analytical and problem-solving skills.
• Experience working with data in an administrative, operational, analytical, or reporting environment.
• Strong communication skills and confidence collaborating with stakeholders across the business.
• Proficiency in Microsoft Excel and an interest in using data to improve business outcomes.
• Exposure to CRM or data management platforms such as Dynamics 365; knowledge of data quality, customer hierarchies, Master Data Management, or SQL is advantageous.

Culture & Benefits

• Hybrid working with 3 office days and 2 home-working days.
• Flexible start and finish times.
• Flexibility around school drop-off and pick-up times.
• Supportive, collaborative, and inclusive working environment.
• Support and reasonable adjustments are available throughout the recruitment process.