Customer Service Representative – Data Control Coordinator

TL;DR

Customer Service Representative – Data Control Coordinator (SQL/Fulfillment Systems): Coordinating subscription, product, inventory, reporting, and system-support operations with an accent on data accuracy, process automation, and fulfillment-system maintenance. Focus on reconciling multi-system data, managing file transfers and batch processes, supporting system upgrades, and resolving operational issues through JIRA.

Location: Hybrid in Hagerstown, Maryland, with 8 days per month in the office. No travel is expected, although this may change with advance notice. In-person interviews may be required at a hirify.global office.

Salary: $29,200–$48,900 USD per year.

Company

hirify.global provides professional information, software, and services for business, publishing, and other specialized industries.

What you will do

• Coordinate periodical distribution, renewal, subscription-file uploads, title transfers, discontinuations, and online-access processes.
• Support product-order processing, electronic sales files, salesperson and convention inventory, warehouse accounts, and physical-inventory reconciliation.
• Set up and maintain microsites, promotion codes, fulfillment-system tables, operational codes, and batch processes.
• Run, analyze, and reconcile edit reports, error reports, mail lists, file extracts, and analytical reports.
• Support system upgrades, testing, automated solutions, and operational process improvements with Information Systems and business teams.
• Report and track data or system issues in JIRA, coordinate stakeholders, support testing, and close resolved requests.

Requirements

• High school diploma or equivalent; some college or equivalent experience is preferred.
• At least 2 years of Microsoft Office Suite experience in a business environment.
• At least 4 years of experience in publishing or fulfillment operations.
• Experience creating databases, comparing and manipulating files, evaluating data, and producing analytical reports.
• Experience creating procedures and documenting business policies, preferably with a fulfillment or related system.
• Experience with Advantage 2020 or later, Omni stream, and SQL is preferred.

Culture & Benefits

• Hybrid work arrangement with regular office attendance in Hagerstown.
• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance, vacation and sick time, and paid parental leave.

Hiring process

• Interviews are conducted without AI tools or external prompts and may include an in-person interview.
• Applicants may be required to appear onsite at a hirify.global office.